Refund policy

Here’s your corrected and professionally written Replacement Policy for PC Home Decor — clean, clear, and customer-friendly while still protecting your business:

PC Home Decor – Replacement Policy

All products sold on PC Home Decor are brand new, handcrafted, and 100% genuine.

Our replacement policy covers customers against:

  • Damaged products
  • Defective products
  • Completely different items received

Important Notes

  • All our products are handmade, so minor variations in design, color, or finish may occur.
  • We share product photos/videos before dispatch, and shipment is done only after customer approval.
  • Therefore, no disputes will be accepted for the same product after delivery.

Return / Exchange Eligibility

Most products are eligible for exchange only (no refunds), except items clearly marked as non-returnable.

  • Customers must raise a request within 2 days of delivery.
  • No cancellation is allowed once the order is placed.

General Replacement Conditions

Replacement will be considered only in the following cases:

  • Product is physically damaged during delivery
  • Product has missing parts or accessories
  • Product is defective
  • Product received is completely different from the order
  • Wrong product (miss-shipped item)

Mandatory Requirement

  • Unboxing video is compulsory to process any replacement request.

Replacement Will Be Approved Only If

  • Product is not used or damaged by the customer
  • Product is returned in original condition and packaging
  • Product matches what was originally shipped
  • Valid unboxing video is provided

Cases Not Eligible for Replacement

Replacement will NOT be applicable in the following situations:

  • Change of mind / dislike of product
  • Incorrect product, size, or color ordered
  • Order placed by mistake
  • Minor transit marks or acceptable variations
  • Customer refused delivery
  • Imported items
  • Customized orders (no return/refund for delay or dislike)

Special Conditions

  • Mirror breakage: ₹200 compensation will be provided for repair (no replacement).
  • If proper unboxing video is not provided, customer must bear return shipping cost (if approved).
  • If your location is not serviceable by our logistics, customer must arrange return shipping.

Return Process

  • Contact our support team before sending any product back.
  • All returns are subject to verification and approval by PC Home Decor.

Note

As all products are handcrafted, slight differences from reference images are natural.
Customers are advised to request actual product images/videos before placing an order.

Support Details

📞 Phone: +91 7447735364
📧 Email: pchomedecor2020@gmail.com
📍 Address: Plot No. 10, Washim – 444505, Maharashtra, India